Comments for ServiceVantage Corporation http://servicevantage.com Client Lifecycle Experts Wed, 15 Feb 2012 03:00:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Classic Consulting Mistakes (Part 1 of Many) by Quora http://servicevantage.com/2010/04/classic-consulting-mistakes-part-1-of-many/#comment-110 Quora Wed, 15 Feb 2012 03:00:11 +0000 http://50.63.42.15/2010/04/classic-consulting-mistakes-part-1-of-many/#comment-110 <strong>What are the top principles of a great consultant?...</strong> Don’t get so wrapped up with a client and helping them improve their business, that you forget to take the time and effort required to improve your own (consulting) business.   Make your clients a better company when you leave it than when you found it... What are the top principles of a great consultant?…

Don’t get so wrapped up with a client and helping them improve their business, that you forget to take the time and effort required to improve your own (consulting) business.   Make your clients a better company when you leave it than when you found it…

]]> Comment on Top 10 Characteristics of an Effective Client Services Team by Quora http://servicevantage.com/2012/01/top-10-characteristics-of-an-effective-client-services-team/#comment-109 Quora Wed, 15 Feb 2012 02:56:11 +0000 http://servicevantage.com/?p=566#comment-109 <strong>What are some of the best ways to strengthen customer relationships?...</strong> Having a strong client services strategy and team will allow you to collect critical information and feedback from clients and apply that intelligence to the client experience going forward. Here are some strategies for developing lasting customer rela... What are some of the best ways to strengthen customer relationships?…

Having a strong client services strategy and team will allow you to collect critical information and feedback from clients and apply that intelligence to the client experience going forward. Here are some strategies for developing lasting customer rela…

]]> Comment on The Equation for Customer Retention Predictability by Quora http://servicevantage.com/2011/07/the-equation-for-customer-retention-predictability/#comment-108 Quora Wed, 15 Feb 2012 02:51:53 +0000 http://50.63.42.15/2011/07/the-equation-for-customer-retention-predictability/#comment-108 <strong>What are the Key Metrics You Use to /Measure Your SaaS Business Success?...</strong> Since retention and renewals is such a big part of the success of a SaaS business we have worked to developed a formula for our clients to track and score the key indicators to proactively understand, and react to, variables that will impact retention ... What are the Key Metrics You Use to /Measure Your SaaS Business Success?…

Since retention and renewals is such a big part of the success of a SaaS business we have worked to developed a formula for our clients to track and score the key indicators to proactively understand, and react to, variables that will impact retention …

]]> Comment on The Equation for Customer Retention Predictability by Top 10 Characteristics of an Effective Client Services Team | ServiceVantage Corporation http://servicevantage.com/2011/07/the-equation-for-customer-retention-predictability/#comment-51 Top 10 Characteristics of an Effective Client Services Team | ServiceVantage Corporation Thu, 12 Jan 2012 20:02:18 +0000 http://50.63.42.15/2011/07/the-equation-for-customer-retention-predictability/#comment-51 [...] Client Renewal Health Score (see our previous blog:  The Equation for Customer Retention Predictability) [...] [...] Client Renewal Health Score (see our previous blog:  The Equation for Customer Retention Predictability) [...]

]]> Comment on The Top 10 Must Do’s for Young SaaS Companies by Jeff http://servicevantage.com/2011/12/the-top-10-must-do%e2%80%99s-for-young-saas-companies/#comment-28 Jeff Fri, 30 Dec 2011 15:27:28 +0000 http://servicevantage.com/?p=507#comment-28 James, Glad you found if valuable. We've been knee deep in SaaS for a long time and learned a lot - both what to do, and what not to do. Keep me updated on your progress. GolfEMS looks like an interesting SaaS play. Jeff James,

Glad you found if valuable. We’ve been knee deep in SaaS for a long time and learned a lot – both what to do, and what not to do. Keep me updated on your progress. GolfEMS looks like an interesting SaaS play.

Jeff

]]> Comment on So You’re a Consultant. Really? Are you sure? by Top 10 Things We Have Learned About Consulting Life | ServiceVantage Corporation http://servicevantage.com/2011/01/so-youre-a-consultant-really-are-you-sure/#comment-27 Top 10 Things We Have Learned About Consulting Life | ServiceVantage Corporation Fri, 30 Dec 2011 15:16:45 +0000 http://50.63.42.15/2011/01/so-youre-a-consultant-really-are-you-sure/#comment-27 [...] people with one foot in the job fair.  This is something we discussed in a previous blog posting: http://servicevantage.com/2011/01/so-youre-a-consultant-really-are-you-sure/.   It is important that you know where you are in your career, why are you doing consulting work [...] [...] people with one foot in the job fair.  This is something we discussed in a previous blog posting: http://servicevantage.com/2011/01/so-youre-a-consultant-really-are-you-sure/.   It is important that you know where you are in your career, why are you doing consulting work [...]

]]> Comment on The Top 10 Must Do’s for Young SaaS Companies by james@teeblockers.com http://servicevantage.com/2011/12/the-top-10-must-do%e2%80%99s-for-young-saas-companies/#comment-26 james@teeblockers.com Fri, 30 Dec 2011 15:11:00 +0000 http://servicevantage.com/?p=507#comment-26 Thanks Jeff, very informative list, I will refer to this as we go to our launch phase with our new SaaS program Golf EMS. Cheers James Thanks Jeff, very informative list, I will refer to this as we go to our launch phase with our new SaaS program Golf EMS.

Cheers

James

]]> Comment on The Top 10 Must Do’s for Young SaaS Companies by Top 10 Start-up Observations | ServiceVantage Corporation http://servicevantage.com/2011/12/the-top-10-must-do%e2%80%99s-for-young-saas-companies/#comment-15 Top 10 Start-up Observations | ServiceVantage Corporation Thu, 22 Dec 2011 16:14:33 +0000 http://servicevantage.com/?p=507#comment-15 [...] should Start-ups sell to the large enterprises (the elephants) from the get-go, (http://servicevantage.com/2011/12/the-top-10-must-do%E2%80%99s-for-young-saas-companies/), but if you have recruited those non-Start-up executives, they will revert to what they know which [...] [...] should Start-ups sell to the large enterprises (the elephants) from the get-go, (http://servicevantage.com/2011/12/the-top-10-must-do%E2%80%99s-for-young-saas-companies/), but if you have recruited those non-Start-up executives, they will revert to what they know which [...]

]]> Comment on It is not Support – It’s Revenue Protection! by Top 10 Hurdles to Providing an Excellent Client Experience | ServiceVantage Corporation http://servicevantage.com/2011/08/it-is-not-support-its-revenue-protection/#comment-12 Top 10 Hurdles to Providing an Excellent Client Experience | ServiceVantage Corporation Fri, 16 Dec 2011 19:41:50 +0000 http://50.63.42.15/2011/08/it-is-not-support-its-revenue-protection/#comment-12 [...] There are still some leaders who look at support and service as something they need to deal with clients when issues arrive.  They structure these groups to be reactive orientated and not structured for nurturing strong and lasting relationships with clients.  Oftentimes, these groups are considered cost centers rather than revenue protection centers.  Not seeing this group as a strategic part of the business is a mistake that, over time, will be fatal.  (See our previous blog posting:  ( It is Not Support – It’s Revenue Protection!) [...] [...] There are still some leaders who look at support and service as something they need to deal with clients when issues arrive.  They structure these groups to be reactive orientated and not structured for nurturing strong and lasting relationships with clients.  Oftentimes, these groups are considered cost centers rather than revenue protection centers.  Not seeing this group as a strategic part of the business is a mistake that, over time, will be fatal.  (See our previous blog posting:  ( It is Not Support – It’s Revenue Protection!) [...]

]]> Comment on VantagePoint by The Top 10 Requirements for an Effective Client Lifecycle http://servicevantage.com/vantagepoint/#comment-11 The Top 10 Requirements for an Effective Client Lifecycle Mon, 12 Dec 2011 10:26:36 +0000 http://50.63.42.15/?page_id=60#comment-11 [...] blog was first posted at ServiceVantage by Jeff Bennett, Founder and CEO. His company, ServiceVantage, [...] [...] blog was first posted at ServiceVantage by Jeff Bennett, Founder and CEO. His company, ServiceVantage, [...]

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