We have worked with start-ups, growing and established companies,
hear what they have to say.
“We hired ServiceVantage to help us build and launch an effective, best-of-breed and scalable approach to client on-boarding, training and support for Syncapse Platform. ServiceVantage incorporated their Client Lifecycle methodology into our processes and we created the Syncapse Platform Success Program. This program has a proactive focus on client adoption of our social media enterprise application, with scheduled business reviews, and a focus on constant client care improvement. The program has been enormously well-received by clients. I highly recommend ServiceVantage, for their approach and know-how.”
Claude Galipeau, COO
“ServiceVantage was a critical component to the overall health of dna13’s business and its acquisition by CNW Group. [They] drove the professionalization of dna13’s approach to client services and client retention. ServiceVantage developed an overarching client lifecycle strategy, implemented the tools, procedures and policies and perhaps most importantly, coached and mentored the team to ensure an engrained client-focused culture. Jeff’s extensive executive experience was invaluable in leading our client support, professional services, development, IT and training groups as my VP Operations. His leadership was a significant contributor dna13’s navigation through difficult times, coming out a much better company and resulting in the acquisition by CNW Group. Jeff is a highly versatile and experienced executive and…. I would recommend ServiceVantage to any company that needs strong, client-focused leadership to help them get to a higher level of success.”
Kevin O’Neil, President and COO
“ServiceVantage’s work in developing a solid foundation for dna13′s customer support division was exemplary. Outside of [their] core responsibilities, [they] provided excellent counsel with regards to many areas of our business including professional services, sales and business development. The experience [they] bring to companies can be leveraged in many situations – ServiceVantage consistently provides value and demonstrates by execution.”
Chris Johnson, CEO
“…ServiceVantage was integral to the successful outcome at dna13 – an acquisition by CNW. His maturity, smarts and very strong work ethic set him apart. I would recommend ServiceVantage to any software/sass company looking to mature and scale quickly.”
Howard Gwin, Chairman of the Board
“ServiceVantage engaged with Pythian earlier this year to help us with an outreach program to our clients. ServiceVantage did a great job. [They] helped scope the project and lent the experience of previous engagements of this type. We now use the outreach framework that ServiceVantage set up as a key piece of our client touch initiatives.”
Keith Millar, VP of Sales
“The Service Vantage team provided us (Blue Line Innovations) and more importantly our clients with piece of mind. Not only were the day to day operational details taken care of but ServiceVantage always kept the strategic outlook in mind allowing us to increase customer satisfaction and ultimately reduce costs.”
James McMillan, VP Business Development and Sales
“I had no idea how far off the mark we were until we engaged the team from ServiceVantage. They helped us to recognize the strategic value of our support relationships. We were certain we had one of the strongest support offerings in our industry but what we didn’t know was how to leverage that advantage. We simply didn’t have the strategic view on service and support. All I can say is this; I wish we had of hired ServiceVantage years ago and I’m happy they’re not working for our competitors!!”
Andrew Millar, President
“Part of our strategic plan was to put in place a scaleable service operation that would enable us to meet customer demand and exceed market expectations. ServiceVantage helped us by implementing a sustainable operational framework we can use to monitor operations and help drive service delivery as a competitive differentiator. They delivered a structure to augment our continuous improvement program and with their experience and high level of competency were able to do so in a relatively short time period.”
Brian Jensen, President
“As an early stage company, we were very concerned about our ability to effectively manage and support our growing customer base, especially in different geographies around the world. We needed to formalize how we support our clients in a way that was cost effective, scaleable, and repeatable so that we can confidently continue to pursue new business. ServiceVantage has been an excellent organization to help us through a very critical phase of our growth. Because of their knowledge, experience and hands-on approach, neuroLanguage has the right processes, tools and geographic reach to handle our current stage of growth and allowing us to scale without being concerned about our ability to support our customers.”
Rene Faucher, CEO
“ServiceVantage has really helped us augment the skill set and experience of our key people by not only helping them develop a scaleable and market driven service and support strategy but also helping them become a more effective part of our leadership team. There has been a real, tangible improvement thanks to the work of ServiceVantage. I would recommend them to any company who needs to improve their support & services delivery while at the same time improving the people already on the team.”
David J. Greenwood, CFO
“We brought ServiceVantage into Trigence Software to help us establish our support organization. The Trigence Software was gaining enterprise adoption but we required assistance in establishing our support organization. ServiceVantage started off with assessing our situation, they provided valuable advice/recommendations and proceeded to implement new best in class support processes. They also took an active role mentoring Trigence team members to ensure the firm could sustain & scale the support organization going forward.”
David Roth, CEO
“Kinaxis must have the right operational strategy to manage our growth and scale appropriately while continuing to offer world-class support to our clients. ServiceVantage helped us tackle these challenges. They have the skills, experience and talent to ensure that we have the best global support roadmap.”
Doug Colbeth, CEO
“ServiceVantage helped CML to understand the value of its services and identified myriad ways to improve service revenues and margins. ServiceVantage’s holistic approach allowed all functional areas to understand their impact on services as well as the opportunity for improvement. The process was painless and efficient and the results are compelling.”
Steve Panyko, President & CEO
“ServiceVantage’s experience and leadership has helped Sciemetric dramatically improve various aspects of our Professional Services department over the past 18 months. Today we have a Professional Services department that is consistent in its service delivery, offers world-class training services and is substantially better at responding to our customer’s support requirements. Additionally there has been a noticeable improvement in customer satisfaction and strong increases in revenue and profit that is contributing to Sciemetric’s overall fiscal health. I would recommend ServiceVantage to anyone who requires the strategic and operational changes necessary to turn their support and services organization into an effective, revenue generating operation that ensures your customers are successful with your technology and company over the long term.”
Nathan Sheaff, CEO & President
“FreeBalance was faced with the challenge of continuing to offer world-class support to a client base that was rapidly growing in various geographical locations around the globe. We were concerned that our support organization and operations would be a barrier to continued growth. ServiceVantage helped us develop a multiyear operational plan to complement and facilitate our growth and future success. Because of their expertise, we are poised to offer world-class support that is efficient, effective and fosters a strong client base worldwide.”
Michael McTaggart, VP Operations
“ServiceVantage has provided MEI with deliverables better than expected in the contract and this is uncommon in the business. They have shown expertise and experience that will result in the implementation of his recommendations at MEI.”
Normand Drouin, CEO & President
“ServiceVantage has provided valuable expertise and insights into the support strategy for one of our portfolio companies. [They] rapidly provided a thorough assessment of the situation which resulted in an actionable plan for the company. [Their] judgement was dead on. [They have] also supported us and our portfolio companies with [their] extensive network on other areas of need. [They have] been an extremely reliable partner.”
Benoit Hogue, Board of Directors
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